Where is my Windows Media Player
Application?
When Windows Media Player is installed on your computer it will create
an icon on your desktop that you can use to launch the player in standalone
mode. You can also find the Windows Media Player in your Start Menu under
Accessories > Entertainment (Win95/98) or Accessories > Multimedia (NT)
Why isn't my Windows Media Player
launched when I view the presentation?
PlaceWare takes advantage of a feature of the Windows Media Player that
allows it to work within your browser. This provides a richer and simpler
end-user experience.
Why does it take so long for content to start playing?
Due to congestion on the Internet, Windows Media Players are set to buffer
before playback starts. This reduces interruptions and rebuffering caused
by heavy network congestion. In some cases, you can adjust this setting
in your Windows Media Player by opening your player (see above) and then
going to View > Options > Advanced > Streaming Media (Windows Media) >
Change.
I'm having trouble playing the
presentation...
Check the basic troubleshooting guide first. If
you can hear the
test clip and the steps in the troubleshooting guide do not resolve
the problem then the presentation is temporarily unavailable due to network
or server congestion - try again after several minutes. If you still cannot
access the recording, contact support@placeware.com.
I can't hear/view the presentation...
Important: Check the basic troubleshooting guide
first - when in doubt - reboot and try again. If you can't even hear the
test clip, then check the following:
- Do you connect to the Internet through
a firewall? Please contact your network administrator to determine what
is required for you to recieve streaming media over the internet.
- There may be network or server congestion
- try again in several minutes.
- Is some other software interfering
with your Windows Media Player? (be sure to close all other applications
including virus scanners and other applications that run in your system
tray).
- If you haven't recently done so,
reinstall the
Windows Media Player.
- Check your sound card and speakers
- are they working? Do you have the latest drivers?
What do I do if my Windows Media
Player prompts me to upgrade?
The Windows Media Player is designed to automatically check for upgrades.
You should feel free to upgrade your player whenever it prompts you. Upgrading
your player should not create any problems. Alternatively, you can turn
this feature off when it prompts you and it will not continue to check
for an upgrade. The best performance is available with Windows Media Player
7.x and above plus Windows 98, ME, 2000 and XP.
Why do I only see the presentation
and not the random access slide list?
If you are using an 800 x 600 display resolution, you will need to click
on the text area on the left hand side of the player to use the random
access slide list.
What connection speed do I need
to be on to view PlaceWare Replay?
PlaceWare Replay uses high performance streaming media and requires
a network connection, cable modem, DSL, or dual ISDN to view.
Our other formats can be viewed with a 56Kbps modem.
